If you check the on call now tab, do you have someone oncall in the 'Testing Group'. that is one thing to look at. Also check your closed alerts to see if the group escalation policy is closing them out without assigning.
If you check the on call now tab, do you have someone oncall in the 'Testing Group'. that is one thing to look at. Also check your closed alerts to see if the group escalation policy is closing them out without assigning.