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Alert Central email: Default notification fields

Hi Solarwinds family!

 

I have Orion with SAM, NPM and some others.  I use Advanced Alerts to alert when issues arise.  The emails received directly from Orion are very specific and useful because I customized the Variables being used (example below)

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Email Subject:

${NodeName} - ${ApplicationName} 's ${ComponentName} Status is ${ComponentStatus}

 

Email Body:

Server: ${NodeName}

Application: ${ApplicationName}

Component: ${ComponentName}

Status: ${ComponentStatus}

 

More information can be found at:

https://ORION_WEB_SERVER/Orion/NetPerfMon/NodeDetails.aspx?NetObject=N:${NodeID}

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Gives me these results:

 

Server: SQL_SERVER01.domain.dc

Application: Windows Server 2003-2012 Services and Counters

Component: Windows Event Log Monitor

Status: Down

 

Component Message: 4 event(s) matched the specified criteria.

 

More information can be found at:

https://SOLARWINDS_WEB_SERVER/Orion/NetPerfMon/NodeDetails.aspx?NetObject=N:150

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However, when I send the same details to Alert Central I am only receiving rather useless/default information:

 

Solarwinds   Alert Central

Orion: alert is no longer active

Alert me when a component goes down

Close

Source:

SOLARWINDS_WEB_SERVER

Object:

Windows Event Log Monitor

Time of Alert:

13/06/13 08:53:55 AM

Severity:

Critical

Status:

Acknowledged


Assigned To:

Robert Rozsa


Last Note:

Orion: alert is no longer active

 

Add Note


On Call Now:

Buttons not working? Reply to this email with:

ack - Alert will be marked as acknowledged
ref - Alert will be sent to the next step in the group escalation rules
rea - Alert will be reassigned to the username specified following the command
close - Alert will be closed
note - Note will be added

The command must be the first thing in the Body, before any quoted text.
Any text after the command on the same line will be treated as note text for the alert.
Any text that appears below the first line in the reply will be ignored.
Do not modify the Subject line.

© 2013 SolarWinds.  All Rights Reserved.    Post your feedback on Alert Central

 

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If anyone is aware on how to change the Alert Central email notification, please let me know.

 

Thanks,

Robert


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