The only reason I visit S/W.com is for KB's and like mharvey I typically use google to find the S/W KB's.
I use the customer portal on an as needed basis, typically to determine the status of a ticket or product upgrades.
I joined the Thwack community prior to purchasing any S/W software. Part of my organization's decision to purchase the software was the communities activity, content provided, content exchange, documentation and tutorials. I visit Thwack daily for a variety of different reasons:
- Training, labs, etc.
- What is going on with the community
- Attempt to assist other S/W users
- Create, vote and/or comment on feature requests
- Discover what new functionality will be added to the suite
- Monthly Missions, polls and surveys (points for swag)
Feature Request: Add KB's to Thwack.